OK, now I'm starting to wonder. I ordered my "free" Spot last week, March 18. I have an order confirm # etc. On it it says they will email me and confirm my order. One week later, no email. So I call the # listed on the confirm, press 1 for English, and get a gentleman that speaks English about as well as I speak Chinese. Give him my confirm #, ask him what the status is, he tells me it was delivered on Sunday the 22. Interesting, since I didn't receive it. Are you sure I ask, he is sure. I said give me a tracking # from UPS, he stammers in some other language, and asks if he can put me on hold in broken English, fine. 20 minutes later, he comes back on the line, and says actually it is in transit still and gives me a UPS tracking #. I go to UPS website, no such tracking #. I sure hope these aren't the same people that answer the phone in a real emergency! I feel good that I will still be carrying my ACR PLB, and just using the Spot for a supplemental tracking device. The customer service brought back nightmares of when I used to be a Globalstar customer.