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Dakota cub

rsrguy3

FRIEND
Does anyone have any dope on what's happening at DC? It's been over a month and no one has returned my calls, or messages. Last I heard from them was my order was lost in shipping. I have two other local shops that haven't been able to contact or receive their parts either.
Have you gents been getting your stuff, or talking to them?
 
This has been discussed here before and there will be those that say they are a great little shop and doing the best they can. I used to agree and send everyone I knew to them over anybody else. I bought a lot of parts from them during my initial build 8 years ago. I needed some parts last year and it was a struggle at best to get most of what I needed. I eventually gave up on the rest of my order and we made other arrangements.

I was also told parts were lost in shipping. I think they want to satisfy everyone they can and over promise when things will ship. They need to be more truthful about the status of an order and if they don’t have the parts built, don’t say your order is almost ready to ship.

A friend of mine ordered some parts from them in late spring and he still hasn’t seen them. The problem with his order is Dakota is the only supplier of these parts. He doesn’t have another option.

We can’t keep blaming COVID.

I hope things get better at Dakota Cub, but for now it can be very frustrating.
 
Dakota cub is active and very much alive. The shop of 8 employees is doing the best we can on orders and phone calls. Send me an email mmorford@dakotacub.com

Phone is a challenge for me. If I'm on it I'm not shipping parts. If I'm shipping parts the phone goes unanswered. Sorry for that inconvenience. I try to multitask as much as possible to handle the calls and shipping. I had a truck yesterday that took be all in all about 23 hours of time to package everything that left. Manually hand counting pieces, labeling bags, checking parts off lists, etc.

I did finally hire some part time shipping help and have been training which takes time and patience as people aren't born with cub knowledge or where parts are, what's required for paperwork as it's certified parts etc. Also, had just under 3,600 parts returned from plating last week so have been hand counting to ensure receipt accuracy and putting it all away -- while filling orders that have those parts backordered.

Really sorry you all feel the way you do. Covid isn't the problem and hasn't been for the most part. Although, it has affected the desire of people to want to do labor.

We're lucky to live in SD where we didn't shut down. We did get nervous for business and didn't want to lay anyone off during COVID. We took on a lot of repairs since we're a certified repair station. These projects set us back a bit with the boom of parts that were being (and continue) to be ordered. We can finally see the light at the end of the tunnel since re-vamping quantities of parts production.

Thank you for your patience. We manufacture nearly every component for cubs from raw material. Takes time with multiple steps and processes for each part. We are working long hours and weekends to keep up with the demand. Please don't take this the wrong way as I'm not complaining just providing info.

Things have taken me a bit of time to learn since I'm new to aviation - I have a Masters Degree in Education and a Bachelors Degree in Biology and had been previously teaching high school science. I've been cleaning up records and trying to make sure orders are going out accurately since that's been a complaint in the past as well. Overall trying to do too many things all at once probably...but for the benefit of customers and ourselves. It just takes time.. which I dedicate a lot of time here, bringing my kids out a few nights a week.

Like I said, send me an email and I'll get to you right away. And, if you want a job..... :smile: No income tax in SD.

Mmorford@dakotacub.com or info@dakotacub.com if you can't get me on the phone.
 
there was a batch of UPS parts that were damaged/returned or lost for a period of about 3 weeks which affected a lot of customers. I have most of them solved but don't specifically know who you are by your username. can you either send me an email or a private message to tell me your name and I'll see what's going on. mmorford@dakotacub.com or info@dakotacub.com
 
Does anyone have any dope on what's happening at DC? It's been over a month and no one has returned my calls, or messages. Last I heard from them was my order was lost in shipping. I have two other local shops that haven't been able to contact or receive their parts either.
Have you gents been getting your stuff, or talking to them?

I can tell you exactly.

Its very hard to make any money making airplane parts. It is a high mix low volume market coupled with the fact that everything that is produced needs to be perfect and have a mountain of paperwork behind it. Lots of people say....just hire this or that person. Not so easy. The wrong hire can destroy what you have built. Look at Vans.

Behind? The stress of every phone call & every text asking for something gets old. I totally understand.
 
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