melanie.morford
FRIEND
You have a great memory. He was there last summer at Oshkosh and was building ribs but he left pretty much right when we got back from Oshkosh last summer.
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Dakota Cub AWOL??
- Thread starter cub-size12
- Start date
melanie.morford
FRIEND
Did this ship when you said it would? I haven't had a UPS tracking number yet?
melanie.morford
FRIEND
hotrod180
FRIEND
Port Townsend, WA
This thread is 3 years old, and I see the same sort of comments over & over.
I have to say, it's not very confidence inspiring to see people having to post on this forum to make contact with dakota cub and/or to follow up on their orders.
And to see DC posting here instead of contacting their customers directly.
I have to say, it's not very confidence inspiring to see people having to post on this forum to make contact with dakota cub and/or to follow up on their orders.
And to see DC posting here instead of contacting their customers directly.
melanie.morford
FRIEND
Not instead...in addition too. Have a great day!
Same here. I’ve called , left messages and emailed. Still no response. Would like to know the reason.
melanie.morford
FRIEND
Hi! I got your message yesterday, you're on my list for 1st thing today. If you're username is the person I think it is from the voicemail that is.
The reason I didn't get back to you yesterday is that I am 1 person. There aren't multiple people in the office. So I ship all orders, do tech help, answer the phone but if I'm on the phone I can't take multiple calls at a time. I also do all website etc. Basically everything that relates to the business operation besides parts manufacturing.
I had a bunch of technical questions yesterday with some really pequilair models that I haven't experienced much since working at Dakota Cub so that took me some time of comparing drawings and parts manuals with calling my resources to get answers for other customers.
I'm trying super hard! I promise I'm not at work twiddling my thumbs. But I'm not amazon and there are only a certain amount of hours in the work day.
melanie.morford
FRIEND
melanie.morford
FRIEND
Since working here just over 2 years, I have posted on this thread as a means of communication. It has been my goal to improve shipping times, provide accurate lead times, correct mistakes from the office staff prior to my employment, etc. I have made tremendous strides in the grand scheme of things.
There has been a lot of good that has come from the beginning of this thread. I was able to figure out that our voicemail was incorrectly set up. Customers were having problems with emails; I now have access to our computer/email server and behind the scenes access to our phones to ensure everything is working properly. If someone has an issue, I can fix it immediately. Another complaint was the previous website. I worked hard to get it where it is and have little to no problems now.
I have continued to monitor this thread to make sure we are doing things right and "continuously improve" (the FAA likes that term). However, I think that by me replying, it has become another form of communication with Dakota Cub… but only negative. I have never seen a post about how a customer called in a panic and I packaged the order while on the phone and got their parts out before the phone call even ended. Or the customers who ordered online and less than 2 minutes later received a shipping confirmation. Or the time I missed my daughters track meet so I could stay late and package an order then drive it personally to the UPS hub so the customer could have their parts the next day because they had an emergency. Or the time a customer ordered the wrong thing online and I called them to make sure we sent the right parts so they were happy when they got their parts instead of frustrated. Or the fact that I’ve learned (not completely but really close) the entire PA-18 parts manual in less than 2 years. I have learned which parts cross over to other models and consistently answer questions that customers have regarding compatibility etc.
Did you know that a common mistake people make when trying to get ahold of us is calling our fax machine number? That happened to a customer on this thread. So did emailing mmoreford not mmorford. Another customer was calling us at 2 AM central time thinking we were open. Another customer typed their email address incorrectly in the contact form on our website and was very frustrated when they weren’t getting my emails. We got it figured out but no one seems to come back and admit their fault so it seems like all of the problems here are major and my fault.
On any given day, I can take upwards of 67 phone calls (not a complaint). I also monitor 4 email inboxes and when you receive a package, I packaged it, plus all the other day to day things that are required to help customers. We don’t have a sales team, shipping team, inventory team, etc. It’s me and I’m working to get more help but good help doesn’t come easy. I had office help, but the employee didn't work out. I had someone else hired and they didn't show up.
I ask for your patience. We are always looking for good help. If you want to move to the great state of SD and manufacture excellent quality parts, look us up. I have hired someone to help in the office. I anticipate she’ll be answering the phone/up and running within a few weeks. We’re making progress. I know the vast majority of our customers have seen that. We are not a parts distributor. We are parts manufacturers, and we manufacture really great parts.
Going forward, I will not be replying to this or other threads on supercub.org for purposes of Dakota Cub. I will continue to monitor the email addresses below and answering phone calls/voicemails in a reasonable amount of time as I currently do.
When you would like to get ahold of Dakota Cub, please use the following channels. Please do not call 15+ times in row. I assure you, if I am not on the other line I will answer the phone. I ask you one last thing, please use this forum as a place for learning and growth. There are a lot of really smart people here who volunteer their time to help the cub world with questions and advice. Being stuck in a rut of negative does nothing good for anyone involved. You didn’t get your voicemail returned in <5 minutes? Call back tomorrow or the next day if you haven’t heard back by then. Or, send an email, “Hello! I left a message but I really need call back ASAP because ___. Thanks!”
mmorford@dakotacub.com
info@dakotacub.com
orders@dakotacub.com
605-757-6628
Thank you for supporting Dakota Cub and our great parts for the last 30 years. I look forward to working with you!
There has been a lot of good that has come from the beginning of this thread. I was able to figure out that our voicemail was incorrectly set up. Customers were having problems with emails; I now have access to our computer/email server and behind the scenes access to our phones to ensure everything is working properly. If someone has an issue, I can fix it immediately. Another complaint was the previous website. I worked hard to get it where it is and have little to no problems now.
I have continued to monitor this thread to make sure we are doing things right and "continuously improve" (the FAA likes that term). However, I think that by me replying, it has become another form of communication with Dakota Cub… but only negative. I have never seen a post about how a customer called in a panic and I packaged the order while on the phone and got their parts out before the phone call even ended. Or the customers who ordered online and less than 2 minutes later received a shipping confirmation. Or the time I missed my daughters track meet so I could stay late and package an order then drive it personally to the UPS hub so the customer could have their parts the next day because they had an emergency. Or the time a customer ordered the wrong thing online and I called them to make sure we sent the right parts so they were happy when they got their parts instead of frustrated. Or the fact that I’ve learned (not completely but really close) the entire PA-18 parts manual in less than 2 years. I have learned which parts cross over to other models and consistently answer questions that customers have regarding compatibility etc.
Did you know that a common mistake people make when trying to get ahold of us is calling our fax machine number? That happened to a customer on this thread. So did emailing mmoreford not mmorford. Another customer was calling us at 2 AM central time thinking we were open. Another customer typed their email address incorrectly in the contact form on our website and was very frustrated when they weren’t getting my emails. We got it figured out but no one seems to come back and admit their fault so it seems like all of the problems here are major and my fault.
On any given day, I can take upwards of 67 phone calls (not a complaint). I also monitor 4 email inboxes and when you receive a package, I packaged it, plus all the other day to day things that are required to help customers. We don’t have a sales team, shipping team, inventory team, etc. It’s me and I’m working to get more help but good help doesn’t come easy. I had office help, but the employee didn't work out. I had someone else hired and they didn't show up.
I ask for your patience. We are always looking for good help. If you want to move to the great state of SD and manufacture excellent quality parts, look us up. I have hired someone to help in the office. I anticipate she’ll be answering the phone/up and running within a few weeks. We’re making progress. I know the vast majority of our customers have seen that. We are not a parts distributor. We are parts manufacturers, and we manufacture really great parts.
Going forward, I will not be replying to this or other threads on supercub.org for purposes of Dakota Cub. I will continue to monitor the email addresses below and answering phone calls/voicemails in a reasonable amount of time as I currently do.
When you would like to get ahold of Dakota Cub, please use the following channels. Please do not call 15+ times in row. I assure you, if I am not on the other line I will answer the phone. I ask you one last thing, please use this forum as a place for learning and growth. There are a lot of really smart people here who volunteer their time to help the cub world with questions and advice. Being stuck in a rut of negative does nothing good for anyone involved. You didn’t get your voicemail returned in <5 minutes? Call back tomorrow or the next day if you haven’t heard back by then. Or, send an email, “Hello! I left a message but I really need call back ASAP because ___. Thanks!”
mmorford@dakotacub.com
info@dakotacub.com
orders@dakotacub.com
605-757-6628
Thank you for supporting Dakota Cub and our great parts for the last 30 years. I look forward to working with you!
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I have had to wait a day or two to get in touch with Melanie. That said, she is just one person!!!! I am sure that Dakota Cub would like to have about 3 of her, but employees like her are rare these days. Maybe give her just a little slack and some patience. She will get to you. I’m guessing that with all she has on her plate that sometimes things fall through the cracks.
Steve Pierce
BENEFACTOR
Graham, TX
Mel, I have gotten stuff really fast at times but didn't want to post that cause sometimes I feel special. 
Love all that you do and understand the issues. It will get easier and you will get better with time and experience.
Love all that you do and understand the issues. It will get easier and you will get better with time and experience.
melanie.morford
FRIEND
... I said I wasn't going to reply but..... You are special!!! lolMel, I have gotten stuff really fast at times but didn't want to post that cause sometimes I feel special.
Love all that you do and understand the issues. It will get easier and you will get better with time and experience.
mvivion
SPONSOR
Bozeman,MT
Welcome to the age of instant gratification, and the internet..... A tiny little company that manufactures (very high quality specialty parts for an extreme niche market simply cannot afford to provide the instant and consistent response time as a company like Aircraft Spruce.
Frankly, I have been very disappointed by many of the folks posting on this thread., beating up this small company over their impatience. This is SuperCub.org, NOT Facebook......let's keep it a little more professional and polite, folks. And, understand that companies like Dakota Cub are the very lifeblood of these specialty markets.....
Sermon over.
Frankly, I have been very disappointed by many of the folks posting on this thread., beating up this small company over their impatience. This is SuperCub.org, NOT Facebook......let's keep it a little more professional and polite, folks. And, understand that companies like Dakota Cub are the very lifeblood of these specialty markets.....
Sermon over.
Last year I ordered some parts from DC and my order got misplaced for a long while.
Got a hold of Melanie, she got the parts shipped out the next day and made up for it on shipping.
No complaints with DC, i recommend them to everyone now!
They are a small family run shop, give them a break.
Got a hold of Melanie, she got the parts shipped out the next day and made up for it on shipping.
No complaints with DC, i recommend them to everyone now!
They are a small family run shop, give them a break.
After an intensive and thorough investigation as to the whereabouts of the Dakota Cub crew, we finally have some answers.... It appears that they've been busy resurrecting The Huntsman, the classic camper/hunting blind/studio apartment/mobile office, that is the backbone of the company. It seems that Melanie has been after Brian to get this thing back on the road, so they've kinda had to drop everything and put this at the top of list as far as priorities. Thanks to a crew of top engineers, part-time farmers, and a couple passersby that seemed maybe a little too good at 'borrowing' parts off a donor vehicle, The Huntsman is back on the road! Business at Dakota Cub should be back to normal!
Attachments
melanie.morford
FRIEND
hilarious! what an experience....... let's clarify that this was not on shop time
always a good time when the huntsman is involved... NOT. can you tell who's idea it was?! WEDDED BLISS!!! 
