Dakota Cub AWOL??

[melanie.morford]

Hey Ryan - I received your email a week or so ago. I did reply but will send again from my g-mail. We've had issues with emails in that past but I have worked with our IT company (it's all managed by a company who does it remote) and now I have access to our email server; I can see when emails are blocked and then take care of that. I will double check it this morning and see if yours are being blocked.

Charlie and I had some issues with one of his email addresses but that's all taken care of now to my knowledge. He would email and we wouldn't receive at all, but he's send from another one of his email addresses and it'd come through. Absolutely no idea why that is the case but it was.

There shouldn't be issues but don't be afraid to message me on here if needed.

 

[Ryan Johnson]

Thanks Melanie! I’ll watch for the email.

 

[melanie.morford]

Emailing is a waste of time with them. Keep calling them until they answer. Alternatively, just order the tank.

Even though emailing before was a painful experience, with your help last year determining emails were blocked; I now have access to our email server and can fix on the spot. Thank you for that! Hope you are well.

 

[64P]

Hey Ryan - I received your email a week or so ago. I did reply but will send again from my g-mail. We've had issues with emails in that past but I have worked with our IT company (it's all managed by a company who does it remote) and now I have access to our email server; I can see when emails are blocked and then take care of that. I will double check it this morning and see if yours are being blocked.

Charlie and I had some issues with one of his email addresses but that's all taken care of now to my knowledge. He would email and we wouldn't receive at all, but he's send from another one of his email addresses and it'd come through. Absolutely no idea why that is the case but it was.

There shouldn't be issues but don't be afraid to message me on here if needed.

Melanie, I’ve tried to order parts for over a year now. We spoke and I have you my card info. That’s the last I’ve ever heard back in spite of following up numerous times. Please have BRIAN get in touch with me. I have questions in order that I order the correct materials.

 

[melanie.morford]

Melanie, I’ve tried to order parts for over a year now. We spoke and I have you my card info. That’s the last I’ve ever heard back in spite of following up numerous times. Please have BRIAN get in touch with me. I have questions in order that I order the correct materials.

I can do that - message me your information. I can't tell who you are by your username. Thanks!

 

[melanie.morford]

Melanie, I’ve tried to order parts for over a year now. We spoke and I have you my card info. That’s the last I’ve ever heard back in spite of following up numerous times. Please have BRIAN get in touch with me. I have questions in order that I order the correct materials.

just checking back in - i didn't receive a message email or call but want to help. let me know how to get ahold of you. thanks!

 

[melanie.morford]

Melanie, I’ve tried to order parts for over a year now. We spoke and I have you my card info. That’s the last I’ve ever heard back in spite of following up numerous times. Please have BRIAN get in touch with me. I have questions in order that I order the correct materials.

checking back in - we had the FAA here yesterday for an audit so I was away from the computer most of the day. I didn't receive a message here, email or phone call about the response you sent the other day. I'm going to just assume you figured it out and move on to the next thing. If that's not the case, contact the shop. Thanks!

General statement to the audience - we're really trying to get better and provide parts faster. We've never in the last 30 years been this busy so thank you, thank you for supporting the company. I'm trying to make improvements and it's showing for the vast majority of customers at this point - aside from some nasty name calling last week - all is well!

If you are in AK - look me up at "The Gathering". We have a booth there May 4-5. If you go to Oshkosh, we'll have the same booth we have the past couple of years by Daher and the Red Vintage Barn. I welcome your introduction and getting to know you.

 

[180TigerCub]

Respectfully, please dont go to the shows and promote/sell more parts you cant supply! You can already see that people need your offerings. Advertising with your labor outside of production only puts you farther behind for products you can sell without advertising.
We learned a long time ago that people will find you in this day and age of the internet. Cub folks only have a few places to choose from. You will make more money and have better customer service at home doing what you do best and that is building PARTS for the folks rebuilding!

 

[melanie.morford]

Respectfully, please dont go to the shows and promote/sell more parts you cant supply! You can already see that people need your offerings. Advertising with your labor outside of production only puts you farther behind for products you can sell without advertising.
We learned a long time ago that people will find you in this day and age of the internet. Cub folks only have a few places to choose from. You will make more money and have better customer service at home doing what you do best and that is building PARTS for the folks rebuilding!

Appreciate your concern. Thank you for sharing.

We visit a lot of customers and businesses in Alaska and it's a great way for us to get parts up to those customers. We are doing way better getting parts out the door and continued shipping even while there. I'll take your comment with a grain of salt.

Have a great day.

 

[redfin]

Is anyone else getting phone calls answered or returned or replies to emails from Dakota Cub?

 

[melanie.morford]

Is anyone else getting phone calls answered or returned or replies to emails from Dakota Cub?

email me: mmorford@dakotacub.com or message me on here with your name so I can reach out.

 

[skysigns]

email me: mmorford@dakotacub.com or message me on here with your name so I can reach out.

I did today hope to see some parts next week

 

[J4A]

Hi Melanie, is there any news on the J4 wing ribs and trailing edges I ordered last year? Could I collect them at Oshkosh?

 

[melanie.morford]

Hi Melanie, is there any news on the J4 wing ribs and trailing edges I ordered last year? Could I collect them at Oshkosh?

That's a GREAT idea! I will make sure they're in the trailer. We're in booth 384 & 385 North of the Red Vintage Barn. Just behind Daher. I'll email you my cell phone number so we can be sure to connect.

 

[KeithO]

Melanie,
I am trying to get in the air before summer is over and I could really use an update on my tanks, light frames, sight gauges and under seat storage box.

 

[melanie.morford]

Melanie,
I am trying to get in the air before summer is over and I could really use an update on my tanks, light frames, sight gauges and under seat storage box.

got your email and replied this morning.

 

[KeithO]

got your email and replied this morning.

Thanks Melanie!

 

[KeithO]

Well, summer is slipping by for me. Trying to get in the air before October. Still will be nice weather but I would have liked to make it to Oshkosh and the Northwest (and Alaska...). Fingers crossed I still remember how to fly a Supercub.

Lot's of work to do and I still need those fuel tanks.

If you can ship sight gauges and the under seat box right away I'll take them, otherwise I'll use the CC sight guages I already have and use a different underseat box solutions.

 

[melanie.morford]

Well, summer is slipping by for me. Trying to get in the air before October. Still will be nice weather but I would have liked to make it to Oshkosh and the Northwest (and Alaska...). Fingers crossed I still remember how to fly a Supercub.

Lot's of work to do and I still need those fuel tanks.

If you can ship sight gauges and the under seat box right away I'll take them, otherwise I'll use the CC sight guages I already have and use a different underseat box solutions.

Hello! will do. calling you now. mmorford@dakotacub.com is my email so feel free to email me there instead of posting here.

 

[KeithO]

Hello! will do. calling you now. mmorford@dakotacub.com is my email so feel free to email me there instead of posting here.

Thanks! Will do, however I does not seem like emails are getting through.

 

[J4A]

Anyone else being ignored by Dakota Cub? They took $2,700 from me last June and all I've had is empty promises about when the J4 rib kit I ordered would be ready. I've been told everything from, "It's all done and ready to ship", to saying they need to reinspect or rework some of the ribs.

 

[melanie.morford]

Anyone else being ignored by Dakota Cub? They took $2,700 from me last June and all I've had is empty promises about when the J4 rib kit I ordered would be ready. I've been told everything from, "It's all done and ready to ship", to saying they need to reinspect or rework some of the ribs.

Good morning - not ignoring. Your order is complete. Brian has inspected and needs to fill out corresponding export documents and the order will be shipping. See your email from this morning.

 

[J4A]

Hi Melanie, you've been telling me this since November '23, also please don't bother with 8130-3's as they are for an aircraft that's on the UK experimental register.

 

[melanie.morford]

Hi Melanie, you've been telling me this since November '23, also please don't bother with 8130-3's as they are for an aircraft that's on the UK experimental register.

I will let Brian know - let me know if you have other questions. Did you see your email?

 

[coxcub]

Hi Melanie
I just called you and all I get is a message that you are closed for Labour Day which was a week ago!
On 20 August I made an order on your website - on 22 August I followed it up with an email neither of which were acknowledged. I also left a message on your voicemail
Please would you be kind enough to let me know whether or not you are able to fulfill this order.
Melanie, I am greatly embarrassed to be using this forum, as I suspect are others, to complain in public about DC’s customer service which used to be excellent when I started my PA18 restoration And has now fallen to rock bottom. My frustration level is very high and climbing.

 

[melanie.morford]

Hi Melanie
I just called you and all I get is a message that you are closed for Labour Day which was a week ago!
On 20 August I made an order on your website - on 22 August I followed it up with an email neither of which were acknowledged. I also left a message on your voicemail
Please would you be kind enough to let me know whether or not you are able to fulfill this order.
Melanie, I am greatly embarrassed to be using this forum, as I suspect are others, to complain in public about DC’s customer service which used to be excellent when I started my PA18 restoration And has now fallen to rock bottom. My frustration level is very high and climbing.

Hi Frank!

I will send you an email from mmorford@dakotacub.com in about 3 minutes after I message your reply. I do not show an online order but I see an email which I am working on. **also, thanks for the reminder about labor day, I have switched the voicemail message.

I am doing the absolute best that I can. I had shipping help, it didn't work out. I hired another person, they didn't show up. I have someone starting tomorrow that unfortunately has no experience with cubs etc. She will be, just like I have been, learning from scratch.

My 57 year old mom passed away unexpectedly. I have had to be gone quite a bit trying to get her stuff taken care of as I'm the only child. This has been terrible for me and for customers. I promise, there is no where I'd rather be than at work. I'm behind and working to catch up and doing the absolute best that I can. I know its frustrating - I'm frustrated too. I can't catch a damn break. We're swamped - it's great! It's the busiest we've ever been so thank you!!! We make an excellent product and are very proud of parts that leave the shop. We're 100x better than we were shipping/order wise with less delays than we were facing when I started a couple years ago. The FAA likes to call that continuous improvement...

 

[melanie.morford]

Hi Frank!

I will send you an email from mmorford@dakotacub.com in about 3 minutes after I message your reply. I do not show an online order but I see an email which I am working on. **also, thanks for the reminder about labor day, I have switched the voicemail message.

I am doing the absolute best that I can. I had shipping help, it didn't work out. I hired another person, they didn't show up. I have someone starting tomorrow that unfortunately has no experience with cubs etc. She will be, just like I have been, learning from scratch.

My 57 year old mom passed away unexpectedly. I have had to be gone quite a bit trying to get her stuff taken care of as I'm the only child. This has been terrible for me and for customers. I promise, there is no where I'd rather be than at work. I'm behind and working to catch up and doing the absolute best that I can. I know its frustrating - I'm frustrated too. I can't catch a damn break. We're swamped - it's great! It's the busiest we've ever been so thank you!!! We make an excellent product and are very proud of parts that leave the shop. We're 100x better than we were shipping/order wise with less delays than we were facing when I started a couple years ago. The FAA likes to call that continuous improvement...

Can you see if you're emailing mslenes@dakotacub.com? Mike Slenes no longer works for dakota cub and his email address is no longer valid.

 

[Steve Pierce]

Where did Mikey go, I won't be able to harass him about his Dallas Cowboys.

 

[melanie.morford]

Where did Mikey go, I won't be able to harass him about his Dallas Cowboys.

That's why I'm here! Mike left a couple years ago and I think works at Amazon. Still a Cowboys fan but we don't hold that against him.

 

[Steve Pierce]

I thought y'all stuck him upstairs building parts or something. Thought he was at Oshkosh year before last?