I've ordered several small batches of parts from Jay, it was nice talking to him and he was very accommodating.Wow! Now we have teenagers building airplanes! When did “I want it right now!” displace quality workmanship from a very small company? Javron is not Boeing, in case you didn’t notice. And, from everything I’ve heard, it’s a very good, well run small company. We should be thankful we have entrepreneurs like Jay to provide these kinds of toys.
MTV
Ok, here’s the specific. Jay sent a set of acme shocks with the plane kit. Problem is they were the lightweight ones for a J3. 1320#. Not going to work. Told Jay and he said that’s not my fault, not my problem. Call Acme and deal with them. So called them. Jay ordered the parts from them and sells them with his kits. So it is his problem. Acme worked with us as best as they could. But still cost a bunch of money. Jay did not have a set of Acme shocks to send us. He did say he could sell a set of TK shocks. Ask Acme why Jay isn’t sending Acme shocks with kits right now. There is a reason, and it’s not because of quality.
Jay can be nice to talk to, send small parts orders........... Fine. Have a problem that’s bigger see how things go. We all want him to succeed. That’s not what this was about. I know this isn’t the only problem that’s happened. The second post shed some light on it. Call Univair and order a cowl, topdeck, whatever. Now they send you a J3 cowl, 4 month late. Then when you call they say wasn’t their fault. Uh, doesn’t happen. So why say just give home more chances. Customer support is usually judged by the first contact. Not having to prod many times.
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So there are probably really three sides to this story. Jay, Acme, and the Builder Paul. Paul paid Jay for the shocks, not Acme. So it seems Jay sold them, and that is Acmes contention. The ones received were for a much lighter aircraft. They look the same. Not easy to discern the difference unless they are side by side. Paul notifies Jay once the problem is realized. Jay says contact Acme, as he does not have any to send to him. Paul calls Acme. They say not much they can do as Jay was the purchaser. He has bought the heavier and lighter ones and must have sent the wrong ones. They say Jay should call them to workout the problem. From what I have heard that hasn’t happened. Acme offers to help out Paul with a discounted new correct pair. So he buys them direct so he can fly on wheels.
This is seems like a problem between Jay and Acme, with Paul in the middle. Paul loses
So notice the second post in this thread. This isn’t the only kit that has had problems. And based on some of the replies on this forum I can see why most would stay quiet and not speak up.
Unless someone wants to post specific information that isn’t simply “I know Jay and that’s not the case”, it’s all conjecture. Someone who hasn’t been there telling me I’ve been fed a line of BS doesn’t help. Please explain how this is Paul’s fault, and why it should be his problem.
I will I’ll say Jay did reach out to Paul again last week, and Paul returned the call. Again it was deal with Acme.
I see this as a B2B transaction problem with Paul the customer on the short end of the stick.
So I don’t understand the 2 year thing. That would mean the parts are now over 3 years old. Also I was there when the kit showed up and those shocks were in the box from Jay. So someone please elaborate on this claim. By the way that was last Jan or feb I think. 1 year ago. Sorry, didn’t mark it on my calendar.
So who were they exactly bought from?
Reputation control again. See above posts