Although I have had great luck with my bushwheels, I understand how frustrating product problems can be since I am in the computer industry. We frequently spends scads of money, install stuff, rely on it, only to have to un-install, un-rely, and ship it back for some kind of repair. I have to have two of almost everything I buy, one for backup. It is the only way to keep things going.
So, the best thing for you to do is to buy a second set of Bushwheels to have around JUST in case....
sj